FAQ

PURCHASE & PAYMENT

Q: How do I make a purchase on the site?

A: Purchasing on our website is very simple. Broswe through the categories presented on the homepage or our featured products, then click on a product you wish to purchase. You can then read up on the product and its ingredients and proceed to select the quantity you wish to purchase. Once selected you will be directed to the checkout page where you can fill the required details and proceed to submit the order. Please note: We undertake some fraud checks before we clear any order. We will send you an email once your order is placed and again when your order has been cleared & charged successfully or unsuccessfully.

Q: What forms of payments do you accept?

A: We accept VISA and MASTERCARD only. Please do check with us in the future for more payment options as we may add more in the future. Also if there is a specific payment method that you would like us to have, please do let us know using the contact form on the website.

Q: Do you have a cancellation time limit?

A: Yes, we can accept cancellations till the time that we have not charged your card. If we receive a cancellation request once the card has been charged for your purchase, we will not be able to accept any cancellation requests. For some very special cases, we can offer a refund and after deducting a 25% restocking fee, provided the product was not shipped out yet. Please note, this is purely at the discretion of the website management & we can refuse a cancellation request, if we deem so.

Q: What is your privacy policy?

A: You can refer to our privacy policy, We have a strict policy to protect your private information and do not share your information with any third parties except for our vendors, banks and others deemed necessary to complete your purchase.

PRODUCTS

Q: Which product should I purchase?

A: You may select the product you wish to purchase by browsing through our categories or featured products on the main page or home page of the website. You can then visit the concerned product and read up the information provided. Please do discuss the same with your healthcare provider for more details and before using a product, even if it is a supplement or over the counter product.

Q: Do your products require a prescription?

A: No, all our products are over the counter products that do not require a prescription to sell. The products have not been evaluated by the FDA and are not meant to prevent, cure, treat or diagnose a disease or disease condition.

Q: Where are your products manufactured?

A: We are only a retailer and do not own the products we sell. The products are manufactured at various points around the world. We only source it, stock it & sell through our website. You can check with the manufacturer directly or refer to the product pack for further details on the manufacturing. All our products clearly carry the manufacturing details as well as the expiry date.

Q: What if I get an expired product?

A: We take utmost care to ensure that we do not stock or sell an expired unit for any of the products that we carry. However it may happen because of human error, and in such cases, we request the customers to send us back the product and we reship for free the correct unit.

Q: I have a product that is close to the range you stock but is not there on your website, how can I buy?

A: We love listening to our customers and stock products that they are looking for. If you have any requirement which you want us to stock, please let us know using the contact form on the website and we would try our best to stock it.

ORDER STATUS

Q: What is order status and how does the order process work?

A: Once we receive your order, it undergoes fraud checks and if cleared it is processed through our gateway. If your order fails our fraud check, we cancel the order and send you an email update informing the same.

Q: What kind of status my order can have?

A: An order can have the following status:

  • Pending
  • Accepted
  • Shipped
  • Declined
  • Cancelled
  • Refunded

 

Q: How can I know my order status?

A: For every order status we send you an email confirmation with concerned details. For example for the accepted order email, we send you the billing descriptor which is the exact description with which the charge will appear on your credit or debit card statement. Similiarly for shipper order email, we send you the tracking number of the shipment.

Q: I deleted your email by mistake, what do I do?

A: Not a problem. We are available to help you with any query you may have. Just contact us through the website contact form or call us on the phone numbers mentioned on the site. We will imemdiately help you with any query you may have. We reply to all emails within 24hrs on weekdays and 48hrs on weekends. Our phone number is manned between 8am to 6pm GMT every day.

SHIPPING

Q: Do you ship to my country?

A: We ship to all countries worldwide, provided the order gets cleared by fraud check department and is accepted.

Q: How do you ship the orders?

A: We ship by FedEx and UPS. All shipments have a working tracking number which can be tracked online.

Q: What is the estimated delivery time?

A: For FedEx,our delivery time is 3days after the date when card is charged and order accepted. For UPS orders, we deliver in 5 days, FedEx deliver in 3 days again after the day the order is accepted and charged successfully.

Q: My order has exceeded the estimated delivery time. What do I do?

A: Please get in touch with us by return email or using the contact form on the website or by calling us on the phone number mentioned on the site and in our emails. We will immediately offer either a refund or a reship free of cost.

Q: I received my product but it is not what I ordered. What do I do?

A: Please get in touch with us by return email or using the contact form on the website or by calling us on the phone number mentioned on the site and in our emails. We will immediately offer either a refund or a reship free of cost. Also please refer to our returns & refund policy for more details.

Q: Where can I track my order?

A: You can track your order on your local country postal website or by using one of the following links:
http://www.packagetrackr.com/
http://www.track-trace.com/
http://www.17track.net/

Q: Would custom duty be applicable for my shipment?

A: The website presents no claims with regards to any custom duties that may be levied on your order by your local customs. It is the prerogative of the customer to bear all such charges. We recommend that you discuss with the customs in your country about possibility of any duty or levies, before making any order with us. Any duty, fees, levy or fine charged by the customs will have to be borne completely by the customer and the website will not bear any such charges. Refusal to pay by the customer may result in order being returned or confiscated. In either case, no refund will be provided.

RETURNS & REFUNDS

Q: What is your return policy?

A: Please refer to our return policy.

Q: What is your refund policy?

A: Please refer to our refund policy.